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Home › Help center › Business settings › Ordering settings (pickup, fees and automation)

Ordering settings (pickup, fees and automation)

Turn on ordering, pickup and scheduling, set a takeout fee, and automate order steps.

Where to find itCompany › Business › pencil › Commerce

Ordering Settings at the top of Commerce.
  1. 1
    Email at checkout Optional asks for an email, Do not ask skips it.
  2. 2
    Enable Ordering The master switch for online ordering.
  3. 3
    Enable Order Scheduling Lets customers order ahead for later.
  4. 4
    Allow Special Instructions on products Lets guests leave notes on items, like "no onions".
  5. 5
    Enable In-Store Pickup Turns pickup on.
  6. 6
    Takeout Fee Percent or a fixed amount, then the value. Applies to pickup, takeout and delivery orders, not table orders.
  7. 7
    Enable In-Store Payments Lets guests pay when they pick up.
  8. 8
    Confirm In-Store Paying Orders Automatically Pay-in-store orders skip the manual confirm.
  9. 9
    Move Confirmed Orders to Preparing Automatically Confirmed orders go straight to Preparing.
  10. 10
    Transition In progress Orders to Ready Automatically Marks orders Ready based on the estimated prep time.
  11. 11
    Transition Ready Orders to Completed Automatically Closes out orders after they are ready.

Click Update at the bottom of the page to save.

Tip

A busy counter with no one watching the screen? Turn on 8 through 11 so orders move through on their own. You can still change any order by hand from Orders.

Still stuck? Email support@town.club and the Town team will help.
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