Find and manage orders

Where to find itMenu › Orders

1. 1
   Viewing Orders For The location whose orders you see.
2. 2
   Tabs All, Scheduled, Completed, Canceled and Failed, each with a count.
3. 3
   Search Search by order ID or customer name.
4. 4
   All Statuses Show only one status, like Preparing.
5. 5
   From and to dates The date range.
6. 6
   Filter Applies the search, status and dates.
7. 7
   Export Excel Downloads exactly what you filtered.
8. 8
   Eye icon Opens the order.

Each row shows the order number, Type (Pickup or Delivery), Timing (ASAP or a scheduled time), date, customer, total and status.

Open an order

1. 1
   Status Where the order is now, like PREPARING.
2. 2
   Call Phones the customer.
3. 3
   Change Status Moves the order to its next step.
4. 4
   Customer Name, phone and email.
5. 5
   Delivery details Address, apartment or suite, and the customer’s instructions, like "Leave at the door". Shows only on delivery orders.
6. 6
   Order Items Every item with its options, add-ons and price.
7. 7
   Payment Summary Subtotal, delivery fee, takeout fee, crew and driver tips, taxes and the total.

The top of the order also shows when it was Placed At, the Fulfillment time (ASAP or scheduled) and your store timezone. POS Info shows how the order went to your POS, if you have one.

Move an order along

1. 1
   Change Status Opens the menu.
2. 2
   Mark as Confirmed Then Preparing, Ready and Completed, in order.
3. 3
   Mark as Canceled Stops the order. It does not refund the customer on its own.