Get help from the Town team

You can always email support@town.club or call (469) 249-2795. To keep everything in one place, you can also file a support ticket from your admin.

Where to find itCompany › Support

1. 1
   Subject A short summary, like "Menu not showing on Google".
2. 2
   Priority Low, Normal (the default), High or Urgent.
3. 3
   Message What happened, which location, and what you expected. Screenshots or order numbers help.
4. 4
   Create Ticket Sends it to the Town team.
5. 5
   Status filter All tickets, Open, Waiting on merchant or Closed.
6. 6
   Filter Applies the status filter.
7. 7
   Your tickets Every ticket and every reply. Shows "No tickets yet." until you file one.
8. 8
   Admin Takes you back to your admin.

1. Go to Company › Support.
2. Fill in the Subject 1 and pick a Priority 2.
3. Write your Message 3.
4. Click Create Ticket 4. It appears in the list on the right 7.

"Waiting on merchant" means the team needs something from you. Reply on the ticket so the whole conversation stays together.

Billing and canceling

To change your plan, update billing details or cancel service, email support@town.club.