Set up loyalty points and rewards
Give guests points for every dollar and let them trade points for rewards.
Where to find itPromotions › Loyalty Rewards
Turn on points
- 1Managing Rewards For The location.
- 2Points per $1 For example 1 point for every dollar.
- 3Track points Turns earning on.
- 4Allow exchanges Lets guests trade points for rewards.
- 5Save Saves these settings.
- 6New Reward Adds a reward.
- 7Pencil Edit a reward. The trash icon next to it deletes it.
Points are tied to your guest’s phone number. The rewards table shows each reward’s discount, what it applies to, the points it costs, its limits and status.
Add a reward
- 1Reward Name Like "$5 off your order".
- 2Points Required For example 100.
- 3Enabled Uncheck to pause the reward.
- 4Discount Type Fixed Amount (more than $0) or Percentage.
- 5Fixed Amount For example 5.00.
- 6Expiration After Exchange Days the reward stays good after a guest trades points for it. Empty means it never expires.
- 7Exchange Limit Optional total cap. When it is reached the reward stops showing.
- 8Minimum Current Order Subtotal The cart has to reach this amount to use the reward.
- 9Applies To Entire eligible order, a Menu category, a Menu product or a Product variation.
- 10Description What guests read about the reward.
- Click New Reward.
- Enter the name 1 and points 2.
- Pick the discount 4 5 and any limits 6 7 8.
- Choose what it applies to 9 and add a description 10.
- Click Save Reward.
Tip
Remind guests about their points with the Invite customers to loyalty or Remind about an expiring reward automatic emails.
Still stuck? Email support@town.club and the Town team will help.