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Home › Help center › Promotions & loyalty › Set up loyalty points and rewards

Set up loyalty points and rewards

Give guests points for every dollar and let them trade points for rewards.

Where to find itPromotions › Loyalty Rewards

Turn on points

Loyalty settings at the top, rewards below.
  1. 1
    Managing Rewards For The location.
  2. 2
    Points per $1 For example 1 point for every dollar.
  3. 3
    Track points Turns earning on.
  4. 4
    Allow exchanges Lets guests trade points for rewards.
  5. 5
    Save Saves these settings.
  6. 6
    New Reward Adds a reward.
  7. 7
    Pencil Edit a reward. The trash icon next to it deletes it.

Points are tied to your guest’s phone number. The rewards table shows each reward’s discount, what it applies to, the points it costs, its limits and status.

Add a reward

Create Loyalty Reward.
  1. 1
    Reward Name Like "$5 off your order".
  2. 2
    Points Required For example 100.
  3. 3
    Enabled Uncheck to pause the reward.
  4. 4
    Discount Type Fixed Amount (more than $0) or Percentage.
  5. 5
    Fixed Amount For example 5.00.
  6. 6
    Expiration After Exchange Days the reward stays good after a guest trades points for it. Empty means it never expires.
  7. 7
    Exchange Limit Optional total cap. When it is reached the reward stops showing.
  8. 8
    Minimum Current Order Subtotal The cart has to reach this amount to use the reward.
  9. 9
    Applies To Entire eligible order, a Menu category, a Menu product or a Product variation.
  10. 10
    Description What guests read about the reward.
  1. Click New Reward.
  2. Enter the name 1 and points 2.
  3. Pick the discount 4 5 and any limits 6 7 8.
  4. Choose what it applies to 9 and add a description 10.
  5. Click Save Reward.
Tip

Remind guests about their points with the Invite customers to loyalty or Remind about an expiring reward automatic emails.

Still stuck? Email support@town.club and the Town team will help.
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