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Home › Help center › Guests › See a guest’s profile and order history

See a guest’s profile and order history

Everything about one guest: contact details, lifetime spend, points and every order.

Where to find itCustomers › Customers Database › eye icon

A Customer Profile.
  1. 1
    Back To Customers Returns to the list.
  2. 2
    Contact Name, phone, email and which of your businesses they have ordered from.
  3. 3
    Orders How many times they have ordered. Total Spent and Items Ordered sit next to it.
  4. 4
    Loyalty Points Their current points balance.
  5. 5
    Order History Every order, newest first, with the date of their last order.
  6. 6
    Open Opens that order, where you can change its status or refund it.

Each order in the history shows its number, the menu it came from, its status, how it was paid (for example Pay in Store), the items and the total.

Tip

Taking a call about an order? Search the guest’s phone number, open their profile and click Open on the order. You can refund it from there.

Still stuck? Email support@town.club and the Town team will help.
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