See a guest’s profile and order history
Everything about one guest: contact details, lifetime spend, points and every order.
Where to find itCustomers › Customers Database › eye icon
- 1Back To Customers Returns to the list.
- 2Contact Name, phone, email and which of your businesses they have ordered from.
- 3Orders How many times they have ordered. Total Spent and Items Ordered sit next to it.
- 4Loyalty Points Their current points balance.
- 5Order History Every order, newest first, with the date of their last order.
- 6Open Opens that order, where you can change its status or refund it.
Each order in the history shows its number, the menu it came from, its status, how it was paid (for example Pay in Store), the items and the total.
Tip
Taking a call about an order? Search the guest’s phone number, open their profile and click Open on the order. You can refund it from there.
Still stuck? Email support@town.club and the Town team will help.