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Home › Help center › Guests › Take reservations

Take reservations

Guests book from your website. Here is where you see bookings and change the rules.

Where to find itCustomers › Reservations

Guests book through the reservation button on your website. Your bookings show on a month calendar here.

The Reservations calendar.
  1. 1
    today Jumps back to the current month.
  2. 2
    Arrows Previous and next month.
  3. 3
    Today Today is highlighted. Click a booking to see the details.

Turn on reservations and set the rules

Go to Company › Business, click the pencil on your location and open Guest Services.

Reservation Settings in Guest Services.
  1. 1
    Enable Reservations Turns booking on.
  2. 2
    Reservation Label The text on the booking button. Default is "Reservations".
  3. 3
    Reservation Instructions / Policy A note at the top of the booking page, like "We hold tables for 15 minutes."
  4. 4
    Reservation Slot Window (minutes) How your times are split up: 15, 30, 60 and so on.
  5. 5
    Minimum Person per Reservation The smallest party you take online.
  6. 6
    Maximum Person per Reservation The largest party. Bigger groups can call you.
  7. 7
    Requires Confirmation Bookings are not final until you confirm them.
  8. 8
    Send SMS Notifications Sends guests text updates about their booking.

Click Update at the bottom of the page to save. To get an email for each new booking, turn on reservation alerts for your team in Staff.

Good to know

You cannot add a reservation from the admin. Guests book through your website.

Still stuck? Email support@town.club and the Town team will help.
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