Cancel an order
Stop an order in Town, then refund the customer from the same screen if they paid by card.
- Go to Menu › Orders and click the eye icon on the order.
- Click Change Status 1 and choose Mark as Canceled 3.
- If the customer paid by card, refund them from the same order page. See Refund a customer.
- 1Change Status Opens the menu.
- 3Mark as Canceled Stops the order.
Good to know
Canceling an order does not give the customer their money back. Refund it too, in Payment Operations on the order.
Still stuck? Email support@town.club and the Town team will help.