Order statuses explained
What Pending, Confirmed, Preparing, Ready, Completed, Canceled and Failed mean.
- Pending
- The order was placed and is waiting for you.
- Confirmed
- You accepted it.
- Preparing
- It is being made.
- Ready
- Ready for pickup or for the driver.
- Completed
- Done.
- Canceled
- The order was stopped. Canceling does not refund the customer. See Refund a customer.
- Failed
- The order did not go through, for example a payment or submission problem.
- 2Mark as Confirmed The usual next step for a new order.
- 3Mark as Canceled Use when an order will not be made.
Find orders in a given status with the All Statuses filter or the tabs on the Orders page.
Still stuck? Email support@town.club and the Town team will help.